Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at sales@theportraitavenue.com

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Where do you ship to?

Currently we ship only to the United States and Canada.

But we can offer shipping worldwide for an extra shipping cost.

Please email us at sales@theportraitavenue.com for details

What are your shipping charges?

We offer FREE Shipping on all orders going to the United States and Canada.

How long does it take for delivery?

All products are shipped in 3 business days and delivered in 4-10 days depending on your location.

We also offer express printing for $3.99 and the order is shipped next day if placed before 1PM EST.

What is your return policy?

We want you to be completely satisfied with your purchase. 

We will contact you with the final product before production for any last-minute changes. 

As our products are custom made. So, we don’t accept returns. 

But if you received a defective or damaged item, please contact our customer service team immediately so that we can assist you with a replacement or refund.